Privacy policy

Privacy Policy

Last updated: July 20, 2026

Novelle Health ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we protect it, and the choices and rights you have. By using our website and placing an order, you agree to the practices described here.

1. Information we collect and why

Identity and contact details (name, email address, phone number, shipping and billing address) — to create your order, ship your products, and communicate with you about your purchase.
Order and transaction information (items purchased, order value, order history) — to process and fulfill your orders and provide customer support.
Payment information (card or payment details) — to process payments. This information is handled by our third-party payment processors; we do not store full card numbers on our servers.
Technical and usage data (IP address, browser type, device information, pages viewed) — to keep our site secure, understand how it is used, and improve it.
Marketing preferences (email sign-ups, communication choices) — to send you updates, offers, and news when you have opted in.

2. Legal grounds and purposes for processing (United States)

The United States does not have a single national privacy law; instead, several state laws may apply depending on where you live (for example, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and similar laws in states such as Virginia, Colorado, and Connecticut).

We process your information to: fulfill our contract with you (your order), operate and secure our business, comply with legal obligations, and — where you have given consent — send marketing communications and use certain cookies and tracking technologies. Where a state law requires your consent for a specific activity, we will ask for it before proceeding.

3. Storage and security

We retain your personal information only as long as necessary to fulfill the purposes described above, resolve disputes, and meet legal, accounting, or reporting requirements. We use reasonable administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

4. Cookies and tracking

Our website uses cookies and similar technologies to keep the site working, remember your preferences, analyze traffic, and support marketing. When required by law, we will display a consent banner so you can accept or decline non-essential cookies. You can also manage cookies through your browser settings, though disabling some cookies may affect how the site works.

5. Sharing with third parties

We do not sell your personal information for money. We share it only with the categories of service providers needed to run our store, and only as necessary to perform their services:

Payment processors — to handle transactions securely.
Shipping, fulfillment, and supplier partners — to package and deliver your order, including the international suppliers who ship your products.
Technology and hosting providers — to operate and secure our website.
Analytics and marketing providers — to measure site performance and, where you have opted in, deliver relevant communications.

We may also disclose information when required by law or to protect our rights, customers, or the public.

6. Your rights

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Delete your personal information.
Obtain a portable copy of your data.
Opt out of targeted advertising or the "sharing" of your information.
Not be discriminated against for exercising these rights.

To exercise any of these rights, email us at help@novellehealthstore.com. We will verify your request and respond within the timeframe required by applicable law. You may also unsubscribe from marketing emails at any time using the link in each message.

7. Children's privacy

Our store is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us information, contact us and we will delete it.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the most recent version. Significant changes will be posted on this page.