Terms of service

Terms of Service

Last updated: July 20, 2026

These Terms of Service ("Terms") govern your use of the Novelle Health website and your purchases from our store. By accessing our site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

1. General conditions of use

You must be at least 18 years old, or have the consent of a parent or guardian, to use this site and make a purchase. You agree to provide accurate, current, and complete information when placing an order and to keep your account details (if any) up to date. We may refuse service, cancel orders, or limit quantities at our discretion.

2. Responsibilities of the customer

You are responsible for providing correct shipping and contact details, reviewing product descriptions before purchasing, and complying with these Terms. You agree not to use our site for any unlawful or unauthorized purpose.

3. Responsibilities of Novelle Health

We work to describe our products accurately and to fulfill orders as described in our Shipping Policy. Product images are for illustration and may vary slightly from the actual item. We do not guarantee that the site will always be uninterrupted or error-free.

4. Pricing and pricing errors

All prices are listed in U.S. dollars (USD) and may change without notice. Despite our best efforts, a small number of items may be mispriced due to a typographical or system error. If we discover an error in the price of an item you have ordered, we will contact you and give you the option to confirm your order at the correct price or cancel it. If we cannot reach you, we may cancel the order and issue a full refund.

5. Intellectual property

All content on this site — including text, graphics, logos, images, and the "Novelle Health" name — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

6. Limitation of liability

To the fullest extent permitted by law, Novelle Health is not liable for any indirect, incidental, or consequential damages arising from your use of the site or your purchase of our products. Our total liability for any claim related to an order will not exceed the amount you paid for that order.

7. Prohibited conduct and account suspension

You may not misuse the site, attempt to gain unauthorized access, submit false information, engage in fraud, or interfere with the site's operation. We may suspend or terminate access for anyone who violates these Terms.

8. Changes to these Terms

We may update these Terms at any time. The updated version takes effect when posted, with the "Last updated" date shown above. Your continued use of the site means you accept the updated Terms.

9. Governing law and venue

These Terms are governed by the laws of the State of Florida and the applicable laws of the United States, without regard to conflict-of-law principles. Any dispute will be handled by the state or federal courts located in Florida, and you agree to that jurisdiction.