Shipping Policy

Last updated: July 20, 2026

This policy explains how and when your Novelle Health order is processed and delivered. Please read it before ordering, as our delivery timelines reflect the fact that products are shipped directly from our suppliers.

1. Order processing time

Orders are processed within 72 hours of being placed. Orders placed on weekends or holidays begin processing on the next business day. You will receive a confirmation email once your order is placed and a follow-up once it ships.

2. Shipping methods

Your order ships directly from our suppliers using standard shipping services. Once your order leaves the supplier, it moves through international and domestic carriers to reach your address.

3. Estimated delivery time

Estimated delivery is approximately 1.5 months (about 6 weeks) from the time your order is processed. This timeframe reflects our sourcing model, in which products ship directly from international suppliers. Delivery times are estimates and may vary due to carrier schedules, customs, weather, or high-demand periods.

4. Where we ship

We currently ship to addresses within the United States only.

5. Tracking your order

Once your order ships, we will email you a tracking number. Please allow a few days for the tracking information to update after dispatch. You can use the tracking link to follow your order's progress.

6. Customs, duties, and taxes

Because products are shipped from international suppliers, your order may occasionally be subject to customs inspection, import duties, or taxes imposed by U.S. authorities. Any such charges are the responsibility of the customer and are not included in the product or shipping price.

7. Delays, lost, damaged, or non-received orders

• Delays: if your estimated delivery window has passed, please contact us with your order number and we will investigate.
• Lost packages: if tracking shows no movement for an extended period or your package is confirmed lost in transit, contact us and we will work with the carrier to resolve it.
• Damaged items: if your item arrives damaged, contact us within 48 hours of delivery with photos, as described in our Refund & Return Policy.
• Marked delivered but not received: please check with neighbors and your local carrier first, then contact us within 48 hours so we can help.

For any of the above, email help@novellehealthstore.com with your order number.

8. Incorrect address provided by the customer

Please double-check your shipping address at checkout. If an order is returned to sender or lost because an incorrect or incomplete address was provided, we are not responsible for the loss. We will do our best to help, but any reshipment may require an additional shipping charge.